"Giancarlo's dedication and expertise were pivotal in building our QA program from the ground up, elevating our quality control capabilities in just a short period of time. His hands-on technical skills, positive attitude, strong work ethic, and collaborative spirit made him a standout leader and a trusted mentor within our team."
"Gian is a highly focused individual who consistently strives to excel in his daily duties. His passion for exceeding his role is evident in his work. Gian’s extensive knowledge of protocols and procedures shines through, particularly in his contributions to creating quality audit forms and providing updates and upgrades to tools used by other QA executives."
"We implemented a project together focusing on establishing a quality framework for a social media giant. This project was a significant challenge as we had the mission to implement it with shared resources between Brazil and Colombia. If it weren't for his partnership and expertise, none of this would be possible. I am grateful for Gian being part of my professional life; any organization that has him on its staff has a MASTER in quality, processes, and humanized management."
Working with Gian as our team leader was a great experience. He always made sure we learned new things and grew professionally. Gian had a special way of listening to our doubts and concerns, making us feel heard and valued. He encouraged us to develop new skills and find creative solutions to challenges at work. I genuinely enjoyed every moment working for him, his support and guidance made a significant difference in my career and will always be grateful for it.
Alexandra Lozano Immigration Law PLLC (09/2023 - Present)
Sutherland Global Services (09/2022 - 07/2023)
Concentrix (11/2021 - 07/2022)
SYKES (09/2020 - 11/2021, 08/2018 - 11/2019)
I also worked 2+ years as Tech Support and Customer Service Representative for different companies in the telecommunications industry.
Stakeholder Management
Business Process Improvement
Requirements Gathering
Effective Communication in Remote/Hybrid Environments
Change Management
Payroll Management:
Data Analysis:
KPI/Performance Management:
Planning:
Account Management:
Project Management:
Risk Management:
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